State Farm® Insurance Agent Rhea Baker
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Rabia Ibrahim
August 31, 2024
5
out of
5
rating by Rabia Ibrahim
"I always have a very, very good experience with State Farm. They always is very helpful and anything you ask for they do right away to you my agent also she’s a fantastic. RHEA BAKER"
We responded:
"Thank you for the five-stars, Rabia! We appreciate the opportunity to help you with your insurance needs."
Mandana Mehrtash
August 31, 2024
5
out of
5
rating by Mandana Mehrtash
"I want to extend a heartfelt thank you to the insurance agent, Natalie Romero, for her outstanding assistance in helping me secure a new homeowners insurance policy. From the start, she was incredibly knowledgeable and attentive, taking the time to understand my needs and providing clear, detailed explanations of my options. Her professionalism and dedication to ensuring I found the right coverage made the entire process smooth and stress-free. I truly appreciate her efforts and highly recommend Natalie Romero to anyone looking for top-notch insurance services. Thank you again for all your help!"
Imani Williams
August 29, 2024
5
out of
5
rating by Imani Williams
"Kirianna was very professional, extremely knowledgeable, and patient while assisting me in updating the renter's insurance policy for one of my tenants. Highly recommend working with this team for your insurance needs, we are more than satisfied!"
Dina Rosenberg
August 28, 2024
5
out of
5
rating by Dina Rosenberg
"Brady Pettengill of Rhea Baker’s State Farm office provided excellent service. He answered all our questions and made great suggestions to our policy. He was responsive to our emails and finalized everything for us in the same day. We are very happy with his service."
Wallace Brown
August 28, 2024
5
out of
5
rating by Wallace Brown
"Since I moved my insurance to needs to State Farm regardless of the situation, they have always been great in services. I give them 5 stars."
P Tursun
August 26, 2024
5
out of
5
rating by P Tursun
"I recently switched to StateFarm Insurance, and Brady Pettengill was instrumental in making the process smooth and hassle-free. He is incredibly detailed and thorough, ensuring that I understood all my options and got the best coverage for my needs. Highly recommend Brady for anyone looking for a knowledgeable and supportive insurance agent."
We responded:
"Thank you, P, for your wonderful review! I'm glad to hear that Brady made your switch to State Farm Insurance smooth and hassle-free. His detailed and thorough approach is truly valuable, and it's great to know you felt well-supported in finding the best coverage for your needs. We appreciate your recommendation and are here for any future assistance you may need. - Rhea Baker - State Farm Insurance Agent, Vienna, VA"
Covissimo
August 26, 2024
5
out of
5
rating by Covissimo
"Kirianna was very helpful"
We responded:
"I am so glad Kirianna was able to help you with your Insurance needs!"
Md. Main Uddin
August 16, 2024
5
out of
5
rating by Md. Main Uddin
"Mr. Brady Pettengill is very proactive and cooperative."
We responded:
"Hey Md. Main, Thanks for the awesome review! I'm glad to hear that Brady was proactive and cooperative. If you need anything else, feel free to reach out. - Rhea Baker - State Farm Insurance Agent, Vienna, VA"
Gustavo Garcia
August 15, 2024
5
out of
5
rating by Gustavo Garcia
"La experiencia con Statefefarm y la Agente Adriana rota"
We responded:
"Hola Gustavo, ¡Gracias por su comentario y por la calificación de 5 estrellas! Me alegra saber que tuvo una experiencia positiva con Adriana. Estamos aquí para ayudarle con cualquier cosa que necesite en el futuro. - Rhea Baker - State Farm Insurance Agent, Vienna, VA"
Edwin Lopez
August 12, 2024
5
out of
5
rating by Edwin Lopez
"Excellent service specially Miguelina she is a great person and professional She always help me with my business and personal insurance needs. I highly recommend. thank you ."
We responded:
"Thank you so much for sharing your positive experience Edwin! I'm really glad Miguelina has been able to help you with your business and personal insurance needs. She's a valuable part of our team, and it's great to know she's making an impact. If you ever need anything else, we're here for you! - Rhea Baker - State Farm Insurance Agent, Vienna, VA"
Jeff Ryan
August 8, 2024
2
out of
5
rating by Jeff Ryan
"The support staff at this agency is so abysmal and incompetent that I will be contacting State Farm to transfer to another agency. You call regarding a change to your policy and the person who answers the call has no clue what you’re talking about. Someone will call me back. Crickets. I call the next day and the person who answers the phone assists me. Nearly a week after my initial call, I get a call from someone who stated that they’re going through the call records and discovered my initial inquiry that they failed to acknowledge. Years ago, we had an appointment with the principal who failed to show up at the appointed time. Enough is enough. Time for a new agent!"
We responded:
"Mr Ryan, First, thank you so much for your complaint. I take customer service very seriously and I greatly appreciate you taking the time to let me know of a communication breakdown in my office. When something goes wrong, we meet as a team to review and figure out what happened and what process we need to fix to improve this situation going forward. I did try and call you to get more details but was not able to reach you before I responded. What I think happened is that you called and got my answering service. I hire an answering service so that when people call they get a live person if my team is all on the phone. The answering service then emails your message to my service team. The service team is to call back everyone the same day. I don't believe you got your call back. The next day you called back, and got our team, who processed your change. What they did not do is delete the message. Then a few days latter my customer care team member called back twice, not realizing you were already taken care of. I absolutely understand how this would create concern. My team and I met and worked together to understand what happend and have implemented new process so that this does not happen in the future. My most sincere apology for this and thank you again for letting me know. Regarding missing our appointment a couple of years ago. It is inexcusable. I messed up my calendar, and did not keep my promise, which I also take very seriously. My policy is if I miss an appointment, I send a gift card. This is a newer policy, and you may not have gotten one, and gotten proper acknowledgement of my error. I will correct this situation. If you would like to provide further feedback, I welcome it. Again, thank you so much for caring enough to complain and let me know what I can do to assist you further. Humbly, Rhea Baker, Agent. "
Melanie Morningstar
August 3, 2024
5
out of
5
rating by Melanie Morningstar
"I just switched my insurance over to State Farm, and I am extremely pleased to have found a fantastic, kind, very dedicated agent, Rhea Baker! It is very clear to me that Rhea goes the extra mile to take care of her clients. She did my house inspection and gave me some really good tips on things I could do to make my house less accident-prone. Rhea’s staff was excellent and very efficient at processing my application and issuing my policies. Natalie answered my questions, processed my application, and prepared my policies. Brady went over the policies with me and was very thorough in making sure that I was getting the coverage that would best meet my needs. He spent a lot of time with me and very thoughtfully answered all of my questions. While we were still on the phone, he issued my three policies, took payment, and notified my mortgage company. The entire process took only 24 hours, and it was so easy! I feel that I now have much better coverage than I had before, and I know I can call Rhea’s office whenever I have questions, a definite plus!"
We responded:
"Hi Melanie, I’m happy to hear that your experience with our team has been so positive. It’s great to know that our team’s dedication and attention to detail made the transition smooth for you, and that Brady and Natalie provided the support you needed along the way. We always aim to make the process as seamless as possible while ensuring you’re well-informed and confident in your coverage. Your trust in us means a lot, and we’re here whenever you have questions or need further assistance. Welcome to the State Farm family! - Rhea Baker - State Farm Insurance Agent, Vienna, VA"
Amanda Del Rosario
August 3, 2024
5
out of
5
rating by Amanda Del Rosario
"Wow, the truth is that finding such clear and friendly service from the insurance agent was amazing, (which me and my family do not understand much in fact), this experience has been wonderful, thank you Miguelina and the entire State Farm’s team for the service"
We responded:
"Hi Amanda, thanks a lot for sharing your insightful review! I'm so glad you and your family had a great experience with our team, especially Miguelina. We're always here to help with any questions or needs you might have in the future. - Rhea Baker - State Farm Insurance Agent, Vienna, VA"
Tom Cole
August 2, 2024
5
out of
5
rating by Tom Cole
"We needed two renters policies in a hurry and Harjit really helped us out!"
We responded:
"Thank you so much for the positive review Tom! I'm really glad Harjit could help you out with those renters policies in a hurry. We appreciate your trust in us and are always here if you need anything else! - Rhea Baker - State Farm Insurance Agent, Vienna, VA"
Carolina Aguilar
August 1, 2024
5
out of
5
rating by Carolina Aguilar
"Muy buen servicio y sobre todo resolvió todas mis dudas muchas gracias Miguelina por ayudarnos a escojer la aseguranza que necesitamos"
We responded:
"¡Hola Carolina! Gracias por tu comentario y por compartir tu experiencia con nosotros. Me alegra saber que Miguelina pudo resolver todas tus dudas y ayudarte a escoger la aseguranza que necesitabas. ¡Estamos aquí para ayudarte con cualquier cosa que necesites en el futuro! - Rhea Baker - State Farm Insurance Agent, Vienna, VA"
Yon Lee
August 1, 2024
5
out of
5
rating by Yon Lee
"Brady’s commitment to customer service and attention to details are superb. For example, he is reliable, great at following up/communications in general, for status of things and next steps. He found the best deal possible for me without compromising important coverage items and helped me make informed decisions. He’s also patient, which makes him very pleasant to work with."
We responded:
"Thanks, Yon, for your awesome review! I'm really happy to hear about your positive experience with Brady. His commitment to customer service and attention to detail are truly commendable. It's great to know he was able to find you the best deal without compromising on important coverage and helped you make informed decisions. Brady's reliability and patience are definitely qualities we value in our team. If you need any further assistance or have any questions, feel free to reach out anytime! - Rhea Baker - State Farm Insurance Agent, Vienna, VA"
T (Gimme-Liberty)
July 30, 2024
4
out of
5
rating by T (Gimme-Liberty)
"Had some recent calls regarding auto insurance and the interactions and conversations went well. The staff are very polite and helpful. I took one star off because I think one of the calls the representative might have been on speaker or maybe the connection was real bad. She was hard to hear at times. So just make sure telephony devices are always at their best."
We responded:
"Hey T, thanks for your feedback! I'm glad you found our staff polite and helpful during your recent calls about auto insurance! I appreciate you pointing out the issue with the call quality. We'll definitely make sure our telephony devices are in top shape to avoid this in the future. If you have any more questions or need further assistance, feel free to reach out! - Rhea Baker - State Farm Insurance Agent, Vienna, VA"
Christopher Hudson
July 30, 2024
5
out of
5
rating by Christopher Hudson
"If i could give a higher rating i would. Miguelina is amazing and she highly recomended Rhea. I had an amazing experience and never thought insurance could be so easy. I was given plans that would protect me and my family. Keeping them safe and secure is my priority and thats what you girls did. Thank you"
We responded:
"Hi Christopher! Wow, thank you so much for your amazing review! I'm so glad to hear that Miguelina made your experience easy and enjoyable. It's wonderful to know that you feel secure with the plans we provided for you and your family. Keeping you all safe is our top priority! If you ever need anything else, don't hesitate to reach out. - Rhea Baker - State Farm Insurance Agent, Vienna, VA"
Ismael De la Cruz
July 29, 2024
5
out of
5
rating by Ismael De la Cruz
"I want to start by saying how grateful I am to have encountered someone so helpful in the time of need . Miguelina helped me get homeowner's insurance when no one else wanted to even try . Miguila made my day and saved me lots money and I am so greatfull for that , Thank you ."
We responded:
"Hi Ismael! I'm so glad Miguelina could assist you with your homeowner's insurance and save you money! We're grateful to have her on our team. If you need anything else, we're here to help. Thanks for your kind words! - Rhea Baker - State Farm Insurance Agent, Vienna, VA"
Rancid Papaya
July 28, 2024
5
out of
5
rating by Rancid Papaya
"I recently worked with Miguelina, and I couldn’t be happier with the experience. She was incredibly helpful and made navigating my insurance options straightforward and stress-free. I highly recommend her to anyone in need of reliable and knowledgeable insurance support."
We responded:
"Thank you for the awesome review! I'm glad Miguelina was able to make your insurance experience straightforward and stress-free. We’re grateful to have her on our team! If you ever need any more assistance, don't hesitate to reach out. - Rhea Baker - State Farm Insurance Agent, Vienna, VA"
karen valladares
July 26, 2024
5
out of
5
rating by karen valladares
"Adriana. De State Farm hicieron excelente trabajo en todo los aspectos! Amabilidad perfecta"
We responded:
"Hi Karen! Thanks a bunch for the 5-star rating! We're so happy you're satisfied with our service. If you ever need anything else, feel free to reach out. - Rhea Baker - State Farm Insurance Agent, Vienna, VA"
Laura McConnaughey
July 24, 2024
5
out of
5
rating by Laura McConnaughey
"We are long term clients with Rhea Baker. She and her office staff have always provided us with excellent service. We would like to thank Kirianna for helping us with a seamless transition taking our old car off our policy and adding our new car. Thank you!"
We responded:
"Hi Laura! Thanks so much for your kind words and for being a long-term client! We're happy to hear that Kirianna made the transition with your new car seamless. We appreciate your trust in our office and look forward to continuing to serve you. If you need anything else, we're here for you! - Rhea Baker - State Farm Insurance Agent, Vienna, VA"
Jeremy Rosario
July 22, 2024
5
out of
5
rating by Jeremy Rosario
"Miguelina has been a great help when transitioning from another insurance agency! Great representative!"
We responded:
"Jeremy, thanks a ton for the awesome review! I'm really happy Miguelina could help make your transition smooth. She's a fantastic part of our team! If you need anything else, just let us know. - Rhea Baker - State Farm Insurance Agent, Vienna, VA"
Amanda Max
July 17, 2024
5
out of
5
rating by Amanda Max
"I’ve used Rhea Baker’s office for many years now. She and her team are quick to respond and always have an answer, even if they have to figure it out and get back to me! I highly recommend. Harjit recently took my call and was so helpful and super kind!!!"
We responded:
"Hi Amanda! Thank you so much for your wonderful review! We're so glad to have been able to assist you over the years. It's fantastic to hear that Harjit was helpful and kind during your recent call! Our team is always here to help with any questions or concerns you may have. We appreciate your recommendation and look forward to continuing to serve you! -Rhea Baker - State Farm Insurance Agent, Vienna, VA"
Steven Chen
July 16, 2024
5
out of
5
rating by Steven Chen
"She is kind, patient and knowledgeable to answer my question about why the premium was determined as a senior."
We responded:
"Thank you, Steven, for your kind words! I'm glad our office could assist you with your insurance policy. We appreciate your feedback and am here to help with any future questions you may have. Grateful for your positive review! - Rhea Baker - State Farm Insurance Agent, Vienna, VA"